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20. Is there a customer helpdesk to deal with general questions and issues?: Located in DaRWIN / Questions and Answers
21. Is the helpdesk email only or is telephone support also available?: Located in DaRWIN / Questions and Answers
22. Is the helpdesk available year-round?: Located in DaRWIN / Questions and Answers
23. What sort of response time can be expected from the helpdesk?: Located in DaRWIN / Questions and Answers
24. Is the technical support free or does it have to be paid for? At what price?: Located in DaRWIN / Questions and Answers
25. Is there an active user forum where technical support questions and solutions are readily exchanged?: Located in DaRWIN / Questions and Answers
26. How are error reports from customers managed?: Located in DaRWIN / Questions and Answers
27. Is there a tool/platform to manage and track the issues in the software until they're fixed (e.g. GitHub)?: Located in DaRWIN / Questions and Answers
28. What kind of technical documentation exists (e.g. manual, tutorials)?: Located in DaRWIN / Questions and Answers
29. Does the CMS have an internal help file that explains the features of the program and helps the user understand its capabilities?: Located in DaRWIN / Questions and Answers

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